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Frequently Asked Questions

How much does this service cost for me and my clients?

Our service is completely free for you and your clients.

How is your service free?

We are compensated by the service providers because we're an authorized dealer.

We don't surcharge your clients or add any fees to what they would normally pay if they set up their services on their own.

Will my clients be charged more for connecting their services through MC? 

Nope! All rates offered through Move Concierge are either the same as, or below, what your client could get on their own.

What services do you help clients with?

We help clients through the entire moving process; from scheduling their moving company, to coordinating their Wi-Fi installation date, and getting the best home security rates to protect their new home. Our team also guides your clients through setting up their utility connections like water, electricity, and gas.

Can you help my client even though they live in an area where they can't choose their water, gas and electricity providers?

Yes! Half of what we do is educate your clients on their situation, so we'd be happy to let them know they don't have to worry about who their utility providers are. Plus, we can still help with their TV, internet, phone and security/home automation.

How long is the phone call with my client?

A typical phone call is about 30 minutes - compared to the 2 - 3 days it would take if they were to do it all on their own. If they need to take longer with us to ask some extra questions, we're happy to answer.

Will you disconnect my buyer’s service connections at their previous home?

Unfortunately, only the account holder can process a cancellation of a utility or home service connection. We’re happy to assist and guide your client through the steps on how to disconnect and move services.

What if my client's closing date changes?

Your client can connect with the Personal Concierge, who will change the activation and installation dates on their behalf.

Can clients use Move Concierge even if they're not a new home buyer?

Yes! We're happy to help anyone who would like a Home Service Check-Up. We can look over all your clients' home service bills and see if we're able to improve their rates.

Additional questions? Let's talk!

Connect with the Account Management team

(833) 434-0262

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