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Frequently Asked Questions

How much does this service cost for me and my clients?

Nothing! Nada! Zip!

How is your service free?

We are compensated by the service providers because we're an authorized dealer. And we don't surcharge your clients or add any fees to what they would normally pay if they set up their services on their own.

Will my clients be charged more for connecting their services through MC? 

Absolutely not! In fact, all rates offered through Move Concierge are either the same as, or below, what your client could get on their own.

Does Move Concierge just handle utilities?

Of course not! We're a one-stop shop for setting up all utilities and home services. We help clients connect electricity, water, gas, TV, internet and smart home security.

Can you help my client even though they live in an area where they can't choose their water, gas and electricity providers?

Yes! Half of what we do is educate your clients on their situation, so we'd be happy to let them know they don't have to worry about who their utility providers are. Plus, we can still help with their TV, internet, phone and security/home automation.

How long is the phone call with my client?

Only about 20 - 30 minutes! Compare that to the 2 - 3 half days it would take if they were to do it all on their own, and you can really see the time savings! If they need to take longer with us to ask some extra questions then we're happy to educate, but we can typically get everything we need in about 25 minutes.

Will you disconnect my buyer’s utility and home service connections at their previous home?

We would if we could, but we can’t. Because you might be able to imagine the problems that would follow if non-account holders were able to disconnect other people’s service, only an account holder can process a cancellation of a utility or home service connection. We’re happy to assist though and can walk your client through what they need to do to process the disconnections.

What if my client's closing date changes?

We're so glad you asked! If your client had set up their utilities on their own, they would be looking at a lot of calls with a lot of hold time to a handful of different companies. If they worked with us, it's one quick and easy call to their Personal Concierge who will change the activation and installation dates on your client's behalf.

Can clients use Move Concierge even if they're not a new home buyer?

Yes! We're happy to help anyone who would like a Utility Check-Up. We can look over all your clients' utility and home service bills and see if we're able to improve their services.

Still have questions? Let's talk!

Contact our Account Management team

(800) 587-3160, Option 3

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